So I wanted to contact AsiaMiles (which I haven't touched in a while, admittedly) to put some points back on for a recent flight. Lost my membership number my email's gone stale so I can't retrieve it online, no problem ... ring them up and all you get is a automated response. They won't put you through to a human operator until you have a membership number, apparently.

OK... no problem. I'll rejoin, and them call them up. OK, no problem... I'll rejoin online, and them ring them up an then get them to give me a new one. Oh nononono, it appears you have already joined! Call our helpline (the automated response..)

All I want is my membership number! Why can't I call you up and retrieve it? You got to thank these morons for coming up with such plans... oh look! we can replace it with a voice system to save costs! Don't bother contacting us!

That's it. I'm flying Qantas.

(By the way, Optus, you are not any much better when you put me through that voice recognition crap when I called tech support.)